What are the criteria for returning a product?

Any parcel returned after the specified deadline will be refused and returned to the sender. The product must be returned in its original packaging, undamaged and unworn, accompanied by all its accessories and its label.

Packages for which the customer's identification (surname, first name, address and order number) cannot be determined will be refused.

For all returns, the proof of shipment stamped by the carrier must be retained. Upon receipt of the returned product, our customer service department will send an email confirming receipt of the product.