How can I track the delivery of my order?
When your order is dispatched, you will receive an e-mail with the tracking number for your parcel. You can then go to your account or the ‘Help and Services’ section.
- In-store delivery: Enter the tracking number sent to you by e-mail when your parcel was dispatched and follow its progress on the carrier's website.
Once your order has been delivered to the boutique, you will be informed by e-mail and the boutique will contact you as soon as possible once the parcel has been received.
- Colissimo home delivery: Enter the tracking number sent to you by e-mail when your parcel was dispatched and follow its progress here.
- Chronopost express home delivery: Enter the tracking number of your parcel sent by e-mail when it was dispatched and follow its progress here
- DHL express home delivery: Enter the tracking number of your parcel sent by e-mail when it was dispatched and follow its progress here
- Relay point delivery: Enter the tracking number of your parcel sent by e-mail directly on the carrier's website.
Your order may be prepared and shipped from our warehouses or directly from one of our Fusalp boutiques, with no impact on the delivery costs, carriers or lead times announced. An order containing several items may therefore reach you in several parcels, shipped from several dispatch points, at no additional cost. In that case, you will receive a separate tracking number by email for each parcel, and the parcels may arrive on different dates.
If you have any questions about the delivery of your order, we invite you to contact our customer service department via chat, WhatsApp, e-mail or by telephone on +33 4 85 21 31 78.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.
