How can I track the delivery of my order?
When your order is dispatched, you will receive an e-mail with the tracking number for your parcel. You can then go to your account or the ‘Help and Services’ section.
If you have any questions about the delivery of your order, we invite you to contact our customer service department via chat, WhatsApp, e-mail or by telephone on +33 4 85 21 31 78.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.
- In-store delivery: Enter the tracking number sent to you by e-mail when your parcel was dispatched and follow its progress on the carrier's website.
- Colissimo home delivery: Enter the tracking number sent to you by e-mail when your parcel was dispatched and follow its progress here.
- Chronopost express home delivery: Enter the tracking number of your parcel sent by e-mail when it was dispatched and follow its progress here
- DHL express home delivery: Enter the tracking number of your parcel sent by e-mail when it was dispatched and follow its progress here
- Relay point delivery: Enter the tracking number of your parcel sent by e-mail directly on the carrier's website.
If you have any questions about the delivery of your order, we invite you to contact our customer service department via chat, WhatsApp, e-mail or by telephone on +33 4 85 21 31 78.
You can find all our contact details in the ‘Contact us’ section at the bottom of the page.
