How I can return my order from France?

Not happy with you items ?


You have 14 days from receipt of your order to return a product that doesn't suit you and ask us for a refund.

You can make your return request by clicking on the following link: https://fusolp.shop/a/return

If your order was delivered to you in several parcels, the 14-day period runs from receipt of the last parcel.

1. ENTER YOUR ORDER NUMBER AND THE E-MAIL ADDRESS YOU PROVIDED WHEN YOU PLACED YOUR ORDER

2. SELECT THE ITEM(S) YOU WISH TO RETURN

Select the product(s) concerned and the quantity you wish to return. In order to constantly improve our service, we will ask you to specify the reason for your return.

3. SELECT THE DESIRED OPTION : (EXCHANGE AVAILABLE FOR FRANCE ONLY)
You are invited to choose the resolution of your return:

- Exchange for a different size (France only)
- Exchange for another product (not currently available)
- Return for a voucher (not currently available)
- Receive a refund

4.CHOOSE YOUR RETURN METHOD
You have the choice of returning your goods via a carrier or dropping them off in store*. In all cases, you must affix the prepaid label to the parcel.

5.DROP OFF YOUR PARCEL AT A POST OFFICE OR STORE*.
A pre-paid returns label will be generated as soon as your returns request has been validated.



The store concerned are :
Paris (George V, Marais, Passy, St Germain, St Honoré, Courbet, Courcelles, Parly II), Lyon, Megève, Bordeaux, Nice, Cannes, Marseille, Chamonix.

For an in-store return, there is no need to print a label: simply present your order number to the sales team. After the condition of the item has been checked, your return is recorded immediately and the refund is made to your original payment method.

No exchanges are possible for purchases made on the website www.fusolp.shop.

If you would like a different size, colour or item, you must make a return and then a new purchase, online or in a boutique.