Frequently Asked Questions

Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.

Customs fees are included in the price at checkout for all countries based on the delivery address provided.

This information also applies to returns.

Taxes are included in the price at checkout for all countries based on the delivery address provided. The carrier will not ask you to pay taxes afterward.

 This information also applies to returns.

Tax refunds do not apply to orders shipped to a home address or to a pickup point, nor to orders placed in a boutique with shipping (Order In Store service).

They are, however, possible for online orders collected in a Fusalp boutique in France (Click & Collect and Click & Go), subject to the legal eligibility conditions (in particular residence outside the European Union) and upon presentation of the required supporting documents in the boutique at the time of pickup. Items purchased directly in a boutique naturally remain eligible for tax refunds under the usual conditions.