Frequently Asked Questions

Find answers to frequently asked questions: Customer service, after-sales service, returns, refunds, exchanges, payments, refunds, size guide.

Pourquoi proposer certains articles en précommande ?

Pre-ordering gives you early access to our new arrivals and limited-edition pieces, allowing you to reserve your size before it sells out.

Puis je retirer ma précommande en boutique ?

Yes, in-store pickup is available for pre-orders. We will notify you as soon as your item is ready for collection.

Puis je retourner ou échanger un article précommandé ?

Yes, pre-ordered items are covered by our standard return policy. The 14-day period begins on the date you receive your package.

Puis je utiliser un code promotionnel ou une carte cadeau ?

Yes, promotional codes valid on the date of your order and Fusalp gift cards can be used for a pre-order.

Que se passe t il si l'expédition est retardée ?

Nous faisons tout notre possible pour respecter la date annoncée. En cas de retard, nous vous prévenons par email en vous communiquant une nouvelle date. Vous pourrez alors choisir de maintenir votre commande ou de l'annuler, avec un remboursement intégral.

Puis je modifier ma précommande (taille, couleur, adresse) ?

We invite you to cancel your pre-order and place a new one, subject to availability. Simply contact our Customer Service team via WhatsApp or at eshop@fusolp.shop.

Puis-je annuler ma précommande ?

Yes, you can do so at any time before your order is shipped, free of charge. Simply contact our Customer Service team via WhatsApp or at eshop@fusolp.shop. You will receive your refund within 14 days.

Puis je payer en plusieurs fois ma précommande ?

Yes, payment in [3 or 4] installments is available for pre-orders, under the same conditions as for other items.

Quand serai je débité(e) ?

Le montant total de votre commande est débité au moment où vous la validez.

Quand vais je recevoir ma précommande ?

Your item will be shipped within the timeframe indicated on the product page. You should then allow for the usual delivery time associated with your chosen shipping method. You will receive an email with your tracking number once your package has been shipped.

Qu'est-ce qu'une précommande ?

Pre-ordering allows you to reserve an item that is not yet in stock and be among the first to receive it once it arrives at our warehouses.

Eligible items are marked “Pre-order” on their product page. The estimated shipping period is shown next to the add-to-cart button and is also repeated in your cart and confirmation email.